Deposits paid towards car body repairs are refundable minus any fees that are due. If a customer decides not to continue with an enquiry after he/she has paid a deposit but no parts were ordered or work was done – a full refund will be made.

If a customer decides not to continue with an enquiry after he/she has paid a deposit but parts were ordered,  an inspection was conducted, work was done and/or parts were ordered – a refund will be made minus the cost of parts, delivery and/or labour supplied.

The minimum deduction (from deposit) is £40.00 + VAT,  i .e - one way call-out charge for last minute cancellation (within 24 hrs).  

The maximum deduction (from deposit) or call-out fee is £80.00+ VAT (excl. any parts ordered/services provided), i.e  driver collects vehicle from customer, as agreed, takes to repair centre, cleans, fully inspects, contacts parts manufacturer, slots the repair in for...., then customer decides last minute that they no longer want to continue with repair- above charge will apply. 

Customers will always be refunded the additional costs, in full where they have been charged for an Xpress or Super Xpress Service but job is completed as a Standard Superior Service (read Collection & Delivery Service terms...etc).

 

Late Cancellations

Cancellations must be made no later than 5.30pm Mon - Fri & Sat 2.30pm - the day before repairs commence or 48 hours hence if parts have been ordered from parts supplier. If supplier is unable to cancel parts within 48 hours of customers cancellation, customer will be charged all costs including delivery of parts. 

Cancellations after the above times will incur charges of £40.00 + VAT.